This web site www.mindfreshtrips.com (the “Site”) is maintained by Mindfresh Trips, a company incorporated and existing in accordance with the laws of the Republic of India (together with its subsidiaries and other affiliates, “us”, “We”, “our” or “Mindfresh Trips”). By accessing or using this Site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.
Mindfresh Trips may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms and Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
“Terms and Condition” of service available on Mindfresh Trips’s website details out terms & conditions applicable on various services or products facilitated by Mindfresh Trips. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
Use of the Website
The User must be at-least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Mindfresh Trips. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
As a condition of your use of this Website, you (User) warrant that:
- You will use this Website to make only legitimate reservations for you or for another person for whom you are legally authorized to act
- You will provide your proper and accurate Name (as per Passport or any other office ID), Address, Email ID, Cell Number . You will be solely responsible for the Information provided and in case of any error or mistake in provision of information, Mindfresh Trips will not be liable for the same
- All information supplied by you on this Website is true, accurate, current and complete
- If you have an online account with this Website, you will safeguard your login details – login ID and password and will supervise the same.
Except with the prior registration with Mindfresh Trips as B2B agents, priority partner or a franchisee, and explicit permission of Mindfresh Trips to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Mindfresh Trips reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Mindfresh Trips shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only. Travel Agents are barred from using any discount and offers available on the Site. If any such bookings are detected, Mindfresh Trips reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Mindfresh Trips shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All content provided through Site, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by Mindfresh Trips and protected under applicable intellectual property laws. User shall not distribute, exchange, modify, sell or transmit any content or material you copy from this Site. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by Mindfresh Trips which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Mindfresh Trips, as may be applicable. Mindfresh Trips does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
As long as you comply with the terms of these Terms and Conditions of Use, Mindfresh Trips grants you a non-exclusive, non-transferable, limited right to enter, view and use and transact on this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.
For Amendment, Cancellation and Refund Policy, please refer Amendment, Cancellation and Refund Policy
Terms and Conditions of Service
The airline tickets that are made available by Mindfresh Trips and its agents are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies. By accepting terms and conditions of Mindfresh Trips, the User also agree to terms & conditions of the concerned airline.
Mindfresh Trips merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Mindfresh Trips. As a facilitator Mindfresh Trips has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and Mindfresh Trips has no role to play in the same. Some of the fares shown in the booking flow are shown as without check in baggage or 0 Kg as “Checkin Baggage” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
Unless explicitly provided by Mindfresh Trips in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Mindfresh Trips shall accept any claims arising out of any unforeseen circumstances or scenarios.
The fare class classified as “Instant” or “Series”, are also known as group bookings are sold by various providers with their own terms of cancellation and reissue. Bookings made under such fare classes are mostly non-refundable and non-changeable. Travelers are advised to check fare rules before bookings. Mindfresh Trips shall not be liable in case of denial of refunds in such cases.
Insurance, if any provided as a part of the service or product by Mindfresh Trips shall be as per the terms and conditions of the third-party insurance company. Mindfresh Trips merely acts as a facilitator in connecting the User with the insurance company. The User shall contact the insurance company directly for any claims or disputes. Mindfresh Trips shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
Mindfresh Trips acts as a facilitator. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Mindfresh Trips. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Mindfresh Trips will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
Information from the Hotel and Hotel Terms
The hotel booking voucher which Mindfresh Trips issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Mindfresh Trips be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Mindfresh Trips in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Mindfresh Trips (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and Mindfresh Trips has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Mindfresh Trips will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Mindfresh Trips. No refund would be applicable in case the hotel denies check-in under such circumstances.
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Mindfresh Trips would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
Additional Charges by the Hotel
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year’s Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Mindfresh Trips will have no control over waiving the same.
Payment for Bookings and any additional payments
Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of Mindfresh Trips.
In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Mindfresh Trips.
At the hotel’s or Mindfresh Trips’s sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Mindfresh Trips at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Mindfresh Trips with correct credit or debit card details. Mindfresh Trips may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide Mindfresh Trips with correct credit or debit card details. Mindfresh Trips may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Mindfresh Trips and solely at the behest of the Hotel.
In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Mindfresh Trips with correct credit or debit card details. Mindfresh Trips may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Mindfresh Trips only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through Mindfresh Trips are subject to the applicable Terms & Conditions as set out by Indian Railways.
Mindfresh Trips has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above- said stands against the Indian Railways.
Online modification of quota, passenger details, booking class, source and destination station in e-tickets is not allowed as per terms of Indian Railways and is not supported by the Website. For change in name of passenger holding confirmed reservation through reservation office, please refer Rules and Process for Change in Name for E-Tickets.
Seat/ berth allotment is done by Indian Railways based on their allocation logic. Mindfresh Trips does not guarantee allotment of preferred seat/ berth.
Only passengers with a confirmed e-ticket are permitted to board the train.
Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
Mindfresh Trips doesn’t operate any bus or offer the service of transportation to the User. Mindfresh Trips also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which Mindfresh Trips issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Mindfresh Trips has no control over such information provided by the bus operator.
Limitation of Liability of Mindfresh Trips
In its role as a technology platform to facilitate transactions between the bus operators and the Users, Mindfresh Trips shall not be responsible for the operations of the bus operator including, but not limited to the following:
- Timely departure or arrival of the bus.
- The conduct of bus operator’s employees, representatives or agents
- The condition of the bus, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator
- Cancellation of the trip due to any reasons
- Loss or damage of the baggage of the customer
- The bus operator changing a customer’s seat or bus type for any reason whatsoever
- Bus operator informing a wrong boarding point or contact details for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Mindfresh Trips or the User
- Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
Users are advised to contact the bus operator to find out the exact boarding (pickup) point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place atleast 30 minutes before the scheduled departure time. It is also the responsibility of a User to locate the bus at boarding place mentioned in the ticket before boarding time. Mindfresh Trips will not be responsible if any User fails to board bus at specified time and/or unable to locate the boarding place. Mindfresh Trips will not be liable for refund in case if any User fails to board bus at the time and place mentioned on ticket due to any reason.
All tickets issued shall be non-transferable.
User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
Cancellation of Ticket
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
Refund amount will be refunded to the original mode of payment or as per the guidelines provided by the operator.